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FREQUENTLY ASKED QUESTIONS
 
Click one of the links below to go to that question or scroll down the page to see the entire list of FAQs.
 

01.

Who can become a member of OceanConnect.com?

 

02.

Why the distinction between Observers and Participants?

 

03.

Does OceanConnect.com handle fulfillment of completed transactions?

 

04.

What are the costs associated with using OceanConnect.com?

 

05.

Help! I can’t figure out how to use the site.

 

06.

English is not my native language.

 

07.

Who owns OceanConnect.com?

 

08.

Why is my port not listed?

 

09.

What are the safeguards for my trading data?

 

10.

What browser should I use to view this site?

 

11.

My question isn't covered here.



 

Q:

Who can become a member of OceanConnect.com?

 

A:

Anyone in the marine marketplace will benefit from membership. A company organization can register, after a review by OceanConnect.com staff members. One Manager-level member is empowered to manage access privileges within the organization, change departmental and administrative information, and invite colleagues to join.

Individual members register online. On completion, OceanConnect.com sends by e-mail an individual Member Name and password. In addition to Managers, there are two other groups of members: Observers and Participants.


 

Q:

Why the distinction between Observers and Participants?

 

A:

This is a security enhancement. Auction creation and bidding privileges are reserved for legitimate marine fuel buyers, brokers, and sellers. However, although many players in the marine market space may not actively buy and sell, they can benefit from the information.


 

Q:

Does OceanConnect.com handle fulfillment of completed transactions?

 

A:

No, that is the responsibility of the buyer and seller.


 

Q:

What are the costs associated with using OceanConnect.com?

 

A:

Registration to use the site is absolutely free. Initially, a small commission is charged on the auctioned tonnage of successfully completed transactions that occur on OceanConnect.com


 

Q:

Help! I can’t figure out how to use the site.

 

A:

Online Help and this FAQ can deal with some of the challenges – but your OC Advocate offers whatever level of help you need. Extensive telephone consultation, walk-throughs, and even onsite training and demonstrations are available on request.


 

Q:

English is not my native language.

 

A:

We’re developing foreign language versions of OceanConnect.com. Your OC Advocate can help you surmount many of the communications barriers encountered in the global marketplace.


 

Q:

Who owns OceanConnect.com?

 

A:

Equity partners range across the marine world, including fuel suppliers, shipbrokers, industry information providers, and shipping companies.


 

Q:

Why is my port not listed?

 

A:

Market demand is growing quickly and more ports will be added soon.


 

Q:

What are the safeguards for my trading data?

 

A:

Auction bidders have no access to others’ bids in that auction. Only a buyer in an active auction can examine bids, under the rules set for that particular auction type (currently, reverse auctioning, sealed bid, and standard auction for Cargoes). Market information sent through the system is protected by strong (128-bit) data encryption. Online and e-mail notification, which you can customize, alerts you to transaction events and invitations to bid.


 

Q:

What browser should I use to view this site?

 

A:

OceanConnect.com is best viewed in the Microsoft Internet Explorer 5.0 Browser, or greater. To download the latest version of Internet Explorer click on the icon below.Download Internet Explorer 5.0


 

Q:

My question isn't covered here.

 

A:

Although we make every effort to address most common questions in this Frequently Asked Questions area, we cannot always foresee a question you might have. If your question was not answered here, please use our Feedback form to submit your question, and we will get back to you with an answer as soon as possible.